Accomplish sustainable business growth with the right digital transformation and successful implementation of your strategy. Our IT, CRM, marketing, and change management experts are all committed to driving real value to our clients. We work side-by-side with our clients, from planning technology and process changes and facilitating the implementation of initiatives to tracking the performance and behavior of teams to ensure successful delivery. We’ll work together to identify the risks and opportunities of new emerging technologies and implement the best solution to improve business performance.
We incorporate the best practices of change management as part of the implementation approach in our digital transformation projects. We also partner with the best IT Solutions, CRMs, and marketing platform providers and focus on implementing the ones that suit our clients’ requirements, deliver business results, and align with the business vision.
During the project implementation, Our technical and change management experts help your teams, from project initiation through execution and capability building adopt, embrace the new tools and changes. This will also help you achieve rapid and sustainable bottom-line results.
Digital transformation is the process of integrating technologies to enhance the way your business operates, accelerate workflows, strengthen security, and improve customer experiences. These digital technologies include applications that integrate all aspects of your customer’s live cycles – customer relationship management (CRM) applications to systems that integrate all aspects of your business operations – enterprise resource planning (ERP).
Digital Transformation can be complex and faces many challenges such as user resistance to the implemented technologies, data integration problems, or misalignment with business processes. It requires a clear plan and coordinated effort across various levels to successfully manage the changes.
Understanding our client’s business challenges and needs is essential for us. We start with a discovery phase – a deep analysis of the client’s status like current process, competitive landscape, marketing activities, personas, sales alignment and processes, technology, and staff behavior. This scan helps us understand the current situation and drive the right strategy and solution for our clients. From identifying and prioritizing opportunities to designing and implementing improvements and solutions, we provide full support at all project phases with our well-established change management approach.
Our implementation practice provides a diverse team of qualified professionals who are able to design the right solutions and resolve any potential challenges that might be encountered during your implementation. The implementation typically consists of a team leader, implementation consultant/ Business Analyst, highly technical professionals (e.g. BI / Big data developer, CRM developer, cloud consultant, integration consultant), and QA specialist.
Our projects phases may include the following:
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