Project – Process Improvement Initiative: Engaging CiiAction for the project, our team initiated data collection by interviewing managers and conducting company-wide digital surveys to unearth root causes. The process improvement phase began with a comprehensive analysis of existing processes and performance systems. Collaborating closely with the client, CiiAction designed KPIs and redefined operational structures in line with strategic objectives. They identified non-value-adding elements, streamlined workflows, and visualized future-state processes for a seamless transition. Finally, the CRM was installed, aligning with the improved processes and focusing on achieving their established KPIs.

Results Achieved: CiiAction’s adeptness in change management empowered every team member to contribute actively. The installed CRM not only efficiently tracked projects but also controlled process variations, enhancing productivity among different team members. The project team effectively monitored activities and compared results against KPIs, ensuring better project compliance. CiiAction also facilitated performance and problem-solving meetings, fostering a culture of continuous improvement. This approach refined process structures, heightened efficiency, and empowered the organization to excel in a dynamic business environment.